Last Updated: July 30, 2026

At Aqesro, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Store Address

Aqesro
2104 E Manhatton Dr
Tempe, AZ 85282
United States

How to Start a Return

To initiate a return, please contact us at:

Email: admin@aqesro.com

Return Address:
2104 E Manhatton Dr
Tempe, AZ 85282
United States

If your return request is approved, we will provide instructions on how and where to send your package.

Please note that items returned without prior authorization will not be accepted.

If you have any questions regarding a return, you may contact us at admin@aqesro.com.

Return Shipping Costs

Customers are responsible for the cost of return shipping for standard returns.

However, if the item arrives damaged, defective, incorrect, or develops an issue caused during shipping or fulfillment, Aqesro will cover the return shipping costs and work with you to resolve the issue as quickly as possible.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

The item is defective;
The item was damaged during transit; or
You received the wrong item.

We will evaluate the issue promptly and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants);
Custom or personalized products;
Personal care goods (such as beauty products);
Hazardous materials, flammable liquids, or gases.

If you have any questions about whether your item is eligible for return, please contact us before submitting a return request.

Unfortunately, we do not accept returns for:

Sale items;
Gift cards.

Exchanges

The fastest way to receive a different item is to return your original item. Once your return has been accepted and processed, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be:

Unworn or unused;
In its original condition and packaging;
With tags attached; and
Accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@aqesro.com.

Return & Refund Contact Information

Legal Representative: AUSTIN ULRICH LEOPOLD MICHAEL,II