Shipping policy
Last Updated: June 13, 2026
At Aqesro, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing
Orders are typically processed within 2–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
If an order is placed during a weekend or public holiday, processing will begin on the next available business day.
In the event of severe weather, transportation disruptions, customs delays, or other unforeseen circumstances beyond our reasonable control, order processing and shipment may be delayed. Orders will be dispatched as soon as these conditions have improved and normal shipping operations resume.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is generally 30–45 business days, depending on your destination, carrier operations, customs clearance procedures, and local delivery services.
Please note that delivery times are estimates only and are not guaranteed.
Shipping Rates
Shipping charges and free shipping eligibility vary depending on your destination country or region.
The shipping methods available for your location, including applicable shipping fees and any free shipping thresholds, will be displayed during checkout before your payment is completed.
Order Tracking
After your order has been dispatched, a tracking number will be generated and sent to you via email.
You may track the status of your shipment at:
Please allow several days after shipment for the tracking information to become available in the carrier's tracking system.
Lost Packages
If you believe your package has been lost during transit, please contact us as soon as possible at admin@aqesro.com.
Our customer support team will work with the shipping carrier to investigate the shipment and assist in reaching an appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete shipping address is provided, delivery delays or additional shipping charges may occur. If you notice an error after placing your order, please contact us promptly so we can assist before the shipment is dispatched.
Delivery Delays
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Transportation disruptions
- Customs inspections or clearance procedures
- Peak shipping seasons
- Carrier operational delays
- Other unforeseen events
We appreciate your patience and understanding should these situations arise.
Contact Information
If you have any questions regarding shipping, delivery, tracking information, or your order status, please contact us using the information below.
Store Name: Aqesro
Legal Representative: AUSTIN ULRICH LEOPOLD MICHAEL,II
Email: admin@aqesro.com
Phone: +1 480-555-0172
Business Address: 2104 E Manhatton Dr, Tempe, AZ 85282, United States